Shipping

We offer R99 flat-rate delivery nationwide, or free delivery on orders over R2,000, through our trusted courier partners.

Once your order has been packed and handed over to the courier, you’ll receive tracking details so you can follow it on its way. 

Once your order has been packed and handed over to the courier, you’ll receive tracking details so you can follow it on its way. Delivery typically takes 5–8 business days, depending on your location. Delivery to outlying areas may take a little longer.

For international delivery, please email us at hello@pootuit.co.za and we’ll help you arrange it.

Returns

We want you to be happy with your pootuit.

If you’ve changed your mind, you may return your order within 7 days of receiving it, provided the chair is unused, undamaged and returned with all of its original parts and packaging.

Please email hello@pootuit.co.za with your order number before sending anything back so that we can help you through the process.

For change-of-mind returns, the cost of returning the chair to us is for your account.

Once we’ve received and inspected your return, we’ll process your refund to the original payment method.

Exchanges

Want to swap your pootuit for another colourway? Get in touch with us at hello@pootuit.co.za within 7 days of receiving your order.

Exchanges are subject to stock availability. The cost of returning the original chair and shipping the replacement will be for your account unless the item you received was incorrect or defective.

Damaged, defective or incorrect orders

If your pootuit arrives damaged, has a manufacturing defect, or we’ve accidentally sent you the wrong item, please let us know as soon as possible.

Email hello@pootuit.co.za with your order number, a short description of the problem and, where helpful, a few photos.

We’ll work with you to arrange the appropriate repair, replacement or refund. Where the problem is ours, we’ll cover the return and replacement shipping costs.

Our 5-year warranty

We make pootuits to be used often and to stick around.

Every pootuit comes with a 5-year warranty against manufacturing defects. If something has failed because of the way it was made, send us an email and we’ll assess it and repair or replace it where appropriate.

The warranty does not cover damage caused by misuse, accidents or normal wear and tear.

That doesn’t mean we want you to throw your pootuit away when it gets well loved. If something has worn out or been damaged through use, get in touch. Wherever possible, we’ll try to repair it for a fair fee rather than see it go to waste.

Your rights under this warranty are in addition to any rights you have under South African consumer law.

Order changes & cancellations

If you need to change or cancel an order, email us at hello@pootuit.co.za as soon as possible.

If your order hasn’t been dispatched yet, we’ll do our best to make the change for you. Once an order has been handed over to the courier, it will need to follow our normal returns process.

Questions?

If you’re unsure about anything, send us an email at hello@pootuit.co.za and we’ll help you out.